Jupiter-FL DDoS Attack (Resolved)
  • Priority - Critical
  • Affecting Server - Jupiter-FL
  • The shared IP for Jupiter-FL is currently under a large DDoS attack resulting in services going offline.

    We're currently working with the datacenter to mitigate this attack as quickly as possible.

    Update: The attack has been mitigated and filtering rules updated and the server is back online.

  • Date - 14/01/2018 13:46 - 18/01/2018 23:00
  • Last Updated - 14/01/2018 14:23
Venus-FL - DDoS Attack (Resolved)
  • Priority - Critical
  • Affecting Server - Venus-FL
  • The server is currently under a large DDoS attack which has taken all services offline.

    We're working to mitigate the attack as quickly as we can to restore service. Please bear with us.

  • Date - 15/11/2017 14:36 - 20/11/2017 15:41
  • Last Updated - 15/11/2017 14:37
Jupiter-FL - DDoS Attack (Resolved)
  • Priority - Critical
  • Affecting Server - Jupiter-FL
  • The server is currently under a large DDoS attack which has taken all services offline.

    We're working to mitigate the attack as quickly as we can to restore service. Please bear with us.

    Update: As per the recent email we have changed the IPs for this server to use a cloud DDoS scrubbing service. All services should be back online once this DNS information has propagated in around an hour.

  • Date - 14/11/2017 22:55 - 15/11/2017 14:36
  • Last Updated - 15/11/2017 00:49
Mars-FL - DDoS Attack (Resolved)
  • Priority - Critical
  • Affecting Server - Mars-FL
  • The server is currently under a large DDoS attack which has taken all services offline.

    We're working to mitigate the attack as quickly as we can to restore service. Please bear with us.

    Update: The attacks are continuing and are against several IPs on this server. We're working on a solution as quickly as we can but it's impossible to provide an ETA on when the server will be back online currently.

    Update: Datacenter techs are currently working on setting up a DDoS mitigation solution for us with higher capacity. This will require server configuration changes and further details will be emailed to all customers shortly.

    Update: The server and shared IP are now on a much higher level of protection however this doesn't extend to existing dedicated IPs. This does mean the main server and shared IPs have changed however any customers using our DNS cluster won't need to make any changes. An email with more information is being sent to all customers shortly.


    Update: Issues with SSL certificates have now been resolved and existing certificates are now working correctly.
    We also had an issue where some clients could not access their sites, after much discusion with the DDoS scrubbing provider we have adjusted the MTU from 1500 to 1400 which allows Path MTU Discovery to work correctly and customers that were previously having issues should now be able to access their sites correctly.

  • Date - 13/11/2017 16:11 - 15/11/2017 14:36
  • Last Updated - 14/11/2017 21:14
Hercules - DDoS Attack (Resolved)
  • Priority - Critical
  • Affecting Server - Hercules
  • The server is currently under a large DDoS attack which has taken all services offline.

    We're working to mitigate the attack as quickly as we can to restore service. Please bear with us.

    Update: The attacks are continuing and are against several IPs on this server. We're working on a solution as quickly as we can but it's impossible to provide an ETA on when the server will be back online currently.

    Update: Datacenter techs are currently working on setting up a DDoS mitigation solution for us with higher capacity. This will require server configuration changes and further details will be emailed to all customers shortly.

    Update: The server and shared IP are now on a much higher level of protection however this doesn't extend to existing dedicated IPs. This does mean the main server and shared IPs have changed however any customers using our DNS cluster won't need to make any changes. An email with more information is being sent to all customers shortly.


    Update: Issues with SSL certificates have now been resolved and existing certificates are now working correctly.
    We also had an issue where some clients could not access their sites, after much discusion with the DDoS scrubbing provider we have adjusted the MTU from 1500 to 1400 which allows Path MTU Discovery to work correctly and customers that were previously having issues should now be able to access their sites correctly.

  • Date - 13/11/2017 16:12 - 15/11/2017 14:36
  • Last Updated - 14/11/2017 21:14
Gemini - DDoS Attack (Resolved)
  • Priority - Critical
  • Affecting Server - Gemini
  • The server is currently under a large DDoS attack which has taken all services offline.

    We're working to mitigate the attack as quickly as we can to restore service. Please bear with us.

    Update: The attacks are continuing and are against several IPs on this server. We're working on a solution as quickly as we can but it's impossible to provide an ETA on when the server will be back online currently.

    Update: Datacenter techs are currently working on setting up a DDoS mitigation solution for us with higher capacity. This will require server configuration changes and further details will be emailed to all customers shortly.

    Update: The server and shared IP are now on a much higher level of protection however this doesn't extend to existing dedicated IPs. This does mean the main server and shared IPs have changed however any customers using our DNS cluster won't need to make any changes. An email with more information is being sent to all customers shortly.

    Update: We are aware of the SSL issues on this server since the change and are working as quickly as we can to resolve the issue.

    Update: The SSL issues have been tracked down to an nginx issue on the scrubbing cloud. Upstream techs are currently working on this issue.

    Update: Issues with SSL certificates have now been resolved and existing certificates are now working correctly.
    We also had an issue where some clients could not access their sites, after much discusion with the DDoS scrubbing provider we have adjusted the MTU from 1500 to 1400 which allows Path MTU Discovery to work correctly and customers that were previously having issues should now be able to access their sites correctly.

  • Date - 13/11/2017 16:10 - 15/11/2017 14:36
  • Last Updated - 14/11/2017 21:14
Gemini DDoS Attack (Resolved)
  • Priority - Critical
  • Affecting Server - Gemini
  • Gemini is currently under a large DDoS attack.

    We are working to identify the target and mitigate the attack however this will take some time to complete. We'll keep this post updated

    Please bear with us.

    Update: Our upstream provider have told us the level of protection can't be raised without switching all IPs on the server to different IPs. Obviously this isn't something we can currently do without DNS changes for customers however we have identified the target of the attack and are currently working to remove them from the network. 
    The attack is being closely monitored and once traffic drops to managable levels the server will be back online. As this is dependant on the attacker and how long they've paid for the DDoS we're unable to provide an ETA on this.

  • Date - 24/10/2017 10:20 - 26/10/2017 21:31
  • Last Updated - 24/10/2017 10:56